Example of the command (output not user]$ svc_dc list xxxx-xxxx-xxxx When you get the id, you can run the list command with it so you can see the full details, including file locations and so on. Here you can see the dates, id, status, if there are dumps, description, profiles used (svc_dc list_profiles), and the appliance the logs correspond to. 19:07:41 xxxx-xxxx-xxxx SUCCESS No Daily data coll. 15:23:07 xxxx-xxxx-xxxx SUCCESS No Dail. 15:05:34 xxxx-xxxx-xxxx SUCCESS Yes Dail. 13:33:57 xxxx-xxxx-xxxx SUCCESS No detailed FNM00xxxxx. 14:36:42 xxxx-xxxx-xxxx SUCCESS No Post NDU detailed. 12:48:37 xxxx-xxxx-xxxx SUCCESS No essential FNM00xxxxx. Start_timestamp id status dump description profile appliances List the available Support Materials (DCs) with the service command svc_dc list. If for some reason the link is not created, you must list the files manually, this is how that can be done: In order to facilitate this process, links to the logs are automatically created in the home directory (/home/service/user) when the logs finish running. When the logs finish, you are ready to download them., or see the PowerStore Service Scripts Guide available from the Dell Support pages.If you have a multi appliance system, include all appliances in the collection, example for a two appliance cluster:įor detailed usage, run svc_dc -h or svc_dc run -h The service command to generate Support Materials is svc_dc.Log in to the system over ssh with the service user and password.Click Support material collection for all the appliances.A submenu is displayed on the right side with a download link for each of the appliances.Once the process above has finished, select the bundle that you want to download from the Support Materials Library under the Gather Support Materials section.You can monitor the progress in the Jobs section of PowerStore Manager or within the Support Materials section.This process may take up to 60 minutes depending on the size of the system. Only chose this option when instructed to do so by your support representative. Note: Selecting the advanced options greatly increases the size of the Support Materials. Advanced support materials collection options: Leave cleared unless support asks for it.Send materials to Support when finished: Optional (requires SupportAssist).Objects to collect data for: Select all appliances.Collection Timeframe (v3+ only): Leave is set to default (All) unless instructed to select something else by Technical Support.Press the GATHER SUPPORT MATERIALS button.Go to Gather Support Materials under the Support section.Click the Settings menu or the system name.Log in to the PowerStore Manager user interface (UI) with your username and password.Using the PowerStore Manager user interface (recommended) If the PowerStore is not yet initialized (no management IPs yet), see PowerStore: How to connect to and collect support materials from an un-configured system.If the issue being investigated is related to PowerStore replication or metro volumes, logs from all clusters and appliances should be collected and provided to Technical Support.Use the method that is more convenient for you depending on the system state and the kind of access you have to it. There are various methods for running and collecting Support Materials. Support Materials Support Materials or Data Collects (DCs) are the most common logs for analysis and troubleshooting.
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